All products, services, or links mentioned on my website are for products and services that I have personally used and/or recommend. Some of the links are affiliate links. This means if you click on an affiliate link and purchase an item, I may receive an affiliate commission at no extra cost to you. All opinions remain my own.
If you’re like most vacation rental owners listed on VRBO, occasionally you’ll run into an issue when you need to contact VRBO customer support. There are only a few ways to contact VRBO. Calling may not be the best choice.
You will need to have your VRBO account number/property listing number handy when using any of the communication methods below. This will be one of the first questions the representative will ask you.
Are you tired of playing the VRBO game? Download my “9 Steps to #BookDirect“. It’s a detailed list of steps to prepare your business to be able to take Direct Bookings so you can eventually step away from the OTAs, like VRBO and AirBnb.
When you have a question, save yourself some time and start with the VRBO discussion board. You’ll find answers to the most commonly asked questions there.
https://community.homeaway.com/community/us
VRBO’s online chat allows you to communicate with a VRBO support representaive.
Go to the Contact Information link, scroll to the bottom of the page and click “Contact Us”.
Once you are in the Contact Information area, there are links to various topics on the left. If you aren’t able to find the answer to your question there, proceed to the online chat feature.
The online chat feature is available 24 hours a day, 7 days a week.
https://help.vrbo.com/category/Contact_Information
When all else fails, you may need to call Customer Support. There are two numbers for customer support.
The general Customer Support number can be used by owners and guests. There may be long wait times.
General Customer Support: 1-877-202-4291
The Premier Partner Customer Support number is reserved for owners who have earned “Premier Partner” status; although, I know some non-premier owners are successful in getting VRBO customer support answers through this number.
Premier Partner Customer Support: 1-877-212-4741
Text HELP to 48381
The GetHuman website gives approximate wait times for VRBO Customer Support.
https://gethuman.com/phone-number/VRBO
Download my “9 Steps to Prepare Your Vacation Rental Business to #Book Direct” below.
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